customer service
Delivery Information
, UK SHIPPING
Shipping starts from £5.00 if you select Royal Mail Recorded Delivery and is dependant on the size and weight of the product. Delivery takes 3-5 working days and parcels must be signed for.
On all other items we offer DHL Express Domestic. Order before 12pm Monday-Thursday to get 1-2 working day delivery in most parts of the UK. The service is fully track-able so you will get updates by text and/or email once it is picked up from us. You are also given the opportunity to rearrange the delivery place or day if needed. The cost is £11.40 for parcels weighing up to 10kg and includes insurance.
INTERNATIONAL SHIPPING
Shipping charges will vary depending on destination and weight of parcel. Any import VAT, duty, and other additional customs charges are to be be paid by the recipient to the relevant customs department on delivery of items. Hayward & Stott has no control over these charges, nor can Hayward & Stott predict what they may be. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
TRACKING YOUR PARCEL
When we dispatch your order you will receive a confirmation email which states your tracking reference.
You can check on your parcels progress by logging onto:
https://www.royalmail.com/track-your-item#/
Or
https://www.dhl.com/en/express/tracking.shtml
If something hasn’t arrived within the time frame set out above please get in touch with us and we will assist in tracking the parcel for you.